We hire to fit your specific need! It is our job and expertise to consult on abilities and to hire readily skilled candidates that blend seamlessly into your culture. For example, every VA we source has at least 4 years of western (US / UK / AUS) experience, supporting clients as a virtual assistant, in their specific niche. In addition, we deep hire to job title and industry quite often too. Therefore if you need a recruiter with IT knowledge, an accountant who understand US tax, a general support assistant who has some marketing experience, this is what we set out to find. We like to get specific for best match! Since all clients are protected by our guarantee, the right match is equally critical for us and you, otherwise we have the direct cost and time involved in finding our client's a replacement. Put simply, we focus on getting it right the first time, as it’s in everyone’s best interests. It's about personality, culture, best fit, experience and skills match.

We provide the essential software related to managing and seamlessly working with your VA. Plus our support is top rated at 4.7 stars, which coincides with nearly 24/7 support we offer. We've hired hundreds of VAs, placed both internally and into client environments, as well as into our own business, which has resulted in a high level of expertise and knowledge in understanding software needs and requirements. Your package with us will include (at no additional cost): Communication software, to chat and video call seamlessly with you, your VA and your Account Manager through us at your fingertips. Project and task management software, mostly for your VAs benefit, however, you will also be allowed to gain full access. Timesheet, work tracking and payroll monitoring software makes this process very simple and completely transparent. We recommend that most businesses use a CRM (if one is not already in place), as sharing contacts and notes is easier between you, your VA and any other staff. Our clients are responsible for any internal software they use for emails or any other software that is industry specific.

There is a strong correlation between a successful strong onboarding experience for a VA and their longevity and retention in a company. We want you and your VA to have a seamless onboarding experience that leads into a positive, fulfilling, and long term professional relationship. This is why we find it critically important to collaborate up front and understand your environment, which ultimately has the effect of driving a successful outcome for all stakeholders. We provide “white glove service” and handhold our clients throughout the onboarding process, as they prepare to engage/manage their VA’s, set up tasks, plan workloads and process flows; all of which will contribute to a fruitful and productive partnership for years to come. We first meet your VA to setup all Addison onboarding for HR including contracts, payroll, benefits setup, background and reference checks, internet speed tests and backup internet checks, internet security and more. Thereafter they move into their scheduled first start date with our client to have as their own exclusive VA. First week onboarding is made simple and enjoyable, as we’ve orchestrated the proper steps of how to best ensure success. As our processes have been tested with positive outcomes on thousands of occasions with many clients, we can confidently say that we have removed a lot of the thinking from your end and have made your life much simpler! It goes without saying that your success is our success and vice versa!

This is the question! Here's the pros and cons of each and what to expect. Full time: A dedicated and exclusive hire, to have as your own member of your team, 100%. This should feel the same as working with any colleague when working from home. The benefit is they truly are recruited to fit your exact organization and need, a strong focus on culture and personality fit, alongside skills and experience match. A career-minded candidate, joining you for a long-term career, to grow in your company. Part time & Fractional: We don't hire for a dedicated part-time position since most applicants are likely working a second job and need a part-time additional income on top. This double job energy leads to VA burn out and reduced reliability. Often times when this occurs, a VA will drop the part-time job first! How do we resolve this? We have full-time reliable and dedicated VAs working for us in-house, available for the regular hours you need, until you scale enough to hire your own "hired to fit” VA from us. This is our part-time offering in a way that gives clients better security.

For a full-time hire: When we know the exact brief of our clients and what they need, we forge ahead. We may possibly have candidates already in our network, experienced VAs who we've previously worked with or at shortlist for similar roles with us. If so, we will present these right away. If we go out to market, expect just 2-3 weeks for us to complete our deeper level recruitment and testing of all candidates. Benchmarking tests for English, personality and workplace fit, job testing, 1:1 and one way interviews to deep assess every applicant until final shortlist. We handle all of this! For a part-time or fractional hire: This can be as quickly as same day or same week presuming we have the availability in-house. We can advise on this quite quickly through our initial call and give a clear gauge of availability, skills and match. If choosing this type of hire, you're working with one of our internal team members and they are incredibly talented!